For orders within the UK, shipping times may vary depending on the courier assigned to your specific order. We prioritize offering the best possible pricing to our customers, which means we select couriers based on the most cost-effective option available. This can occasionally influence delivery times by a few days. Once your order has been processed, you'll receive a tracking number to monitor your delivery. For more details, please see our Shipping Policy.

Yes, we offer free shipping on all UK orders, with no minimum purchase required!

We offer a 14-day, no-questions-asked return policy. If you're not completely satisfied with your purchase, simply return it within 14 days of receipt for a full refund. Make sure the item is unused and in its original packaging. For more details, please see our Return Policy.

To initiate a return, please contact our customer service at email with your order number and reason for the return. We’ll provide you with further instructions on how to proceed. For exchanges, please indicate the new size, color, or product you'd like. Visit our Return Policy for full details.

If you need to make changes or cancel your order, please contact us immediately at email. We will do our best to accommodate your request before the order is processed. However, once the order is shipped, it cannot be modified.

Yes, we do ship internationally! Shipping times may vary depending on the destination. Free shipping is available for UK & EU orders. For more information on international shipping, please visit our Shipping Policy.

We apologize for any mistakes. Please email us at store@austinparis.com with your order number and a photo of the wrong item. We’ll promptly send the correct item to you at no extra cost and provide a prepaid return label for the wrong one.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the courier's website. If you have any issues tracking your order, feel free to reach out to us at store@austinparis.com. We will provide you all information swiftly.

We accept major credit cards, debit cards, and PayPal. All transactions are securely processed, and we do not store your payment information. For more information, please see our Privacy Policy.

After completing your purchase, you’ll receive a confirmation email with your order details. If you don't receive an email within a few minutes, please check your spam or junk folder. If it's still not there, contact us at store@austinparis.com, and we’ll assist you.